Terms & Conditions

1. Operator and contact

By accessing or using this website, you agree to these terms. If you do not agree, do not use the website. Additional written terms may apply to a confirmed hotel stay, event, dining arrangement, casino access, promotion or other venue service.

2. Website purpose

This website provides general information about Lemperfieldgroup, a physical Australian casino hotel destination, including accommodation, casino entertainment, dining, wellness, events, accessibility and guest services. The website is not an online casino, betting service, financial service or platform for deposits, withdrawals, wagers or remote games.

Website content is informational and does not itself create a booking, reservation, licence, membership, credit arrangement or guarantee of availability. A service is confirmed only when an authorised representative provides a written confirmation or the parties complete the applicable booking process.

3. Eligibility and age restrictions

General hotel information may be viewed by adults. Casino entertainment and restricted areas are available only to persons aged 18 or older who satisfy identification, conduct and entry requirements. A person must not misrepresent age or identity or assist a minor to access casino services.

Lemperfieldgroup may request acceptable identification and may refuse or revoke entry where age, identity, safety, security, legal or responsible entertainment requirements are not met. Hotel accommodation involving a minor must be arranged by a parent, guardian or other responsible adult in accordance with venue policy.

4. Acceptable use

You may use the website for lawful personal or business enquiries connected with the services described. You must not interfere with website operation; attempt unauthorised access; introduce malware; scrape the website at an unreasonable rate; impersonate another person; submit false, abusive or unlawful content; infringe intellectual property; or use the contact form for spam, fraud or harassment.

We may restrict or block access where reasonably necessary to protect security, availability, staff, guests or legal rights.

5. Enquiries, reservations and availability

An enquiry is a request for information and is not a confirmed reservation. Accommodation, dining, wellness, event and casino hotel services remain subject to capacity, operating hours, eligibility, identification, payment, venue rules and any service-specific terms communicated before confirmation.

Descriptions and images are intended to represent the current character of the service, but room layouts, furnishings, menus, facilities, operating arrangements and access routes may change. Reasonable substitutions may be made where necessary without materially reducing the confirmed service.

6. Prices and payments

Where prices are later displayed or quoted, they will be stated in Australian dollars unless expressly indicated otherwise. Taxes, deposits, cancellation charges, security bonds, event minimums and payment schedules are governed by the relevant written offer or booking terms.

This static website does not collect card payments. Never send full payment-card details through the general contact form or ordinary email. Payment instructions should be verified through an authorised channel before funds are transferred.

7. Casino entertainment and responsible participation

Casino entertainment is provided for adults as a leisure activity. Participation involves financial risk and outcomes are uncertain. Nothing on this website promises winnings, profit, a particular result or recovery of losses. Guests must act within personal limits and comply with responsible entertainment controls, self-exclusion arrangements and staff directions.

Lemperfieldgroup may pause or refuse casino access where required by law, licence conditions, responsible entertainment obligations, security concerns or guest wellbeing. Information about support options may be provided at the venue.

8. Conduct, safety and venue rules

Guests and visitors must behave lawfully and respectfully, follow reasonable staff instructions, protect property, avoid threatening or disruptive conduct and comply with health, safety, dress, security, identification and restricted-area rules. Smoking, prohibited substances, weapons, cheating, collusion, theft, harassment and damage are not permitted.

Entry may be refused or a person may be asked to leave where reasonably necessary for safety, security, responsible casino operation, legal compliance or the comfort of others. This does not limit rights that cannot lawfully be excluded.

9. Accessibility

We aim to provide accessible website content and venue assistance. Guests should contact us early with specific mobility, communication, sensory or other access requirements so that available adjustments can be discussed. Availability of a particular room or adjustment is confirmed only in writing.

10. Intellectual property

The website design, original text, branding, graphics, layout and code are owned by or licensed to Lemperfieldgroup and are protected by applicable intellectual property law. You may view and print limited extracts for personal, non-commercial use. You may not reproduce, republish, sell, modify, frame, distribute or commercially exploit website material without prior written permission, except where law permits.

11. Accuracy and external information

We take reasonable care to keep information current but do not guarantee that every item is complete, error-free or continuously available. Opening hours, services and access conditions may change because of maintenance, private events, emergencies, regulation or operational requirements.

Any third-party information or future external link is provided for convenience and does not amount to endorsement. The third party is responsible for its own content and services.

12. Liability and consumer rights

Nothing in these terms excludes, restricts or modifies a consumer guarantee, statutory right or remedy that cannot lawfully be excluded, including rights under Australian Consumer Law. To the maximum extent permitted by law, we are not liable for loss caused by misuse of the website, unauthorised access outside our reasonable control, incompatible devices, third-party systems or reliance on information that a reasonable user should verify before acting.

Where liability may lawfully be limited, it is limited to the extent permitted by applicable law and, where appropriate, to resupplying the relevant service or paying the reasonable cost of resupply. We are not responsible for casino losses voluntarily incurred by an eligible adult participating in lawful entertainment.

13. Privacy and cookies

Personal information is handled as described in the Privacy Policy. Local storage, cookies and similar technologies are addressed in the Cookie Policy. These documents form part of the website terms.

14. Suspension and termination

We may suspend, change or discontinue all or part of the website for maintenance, security, legal compliance or operational reasons. We may terminate access for a material breach of these terms. Provisions concerning intellectual property, liability, privacy, governing law and accrued rights continue after termination where their nature requires.

15. Governing law and disputes

These website terms are governed by the laws of Queensland, Australia, without limiting mandatory rights that apply in another jurisdiction. The parties should first attempt to resolve a dispute through good-faith written communication. Subject to applicable consumer and jurisdictional rules, courts with jurisdiction in Queensland may hear unresolved disputes.

16. Changes and severability

We may update these terms when website functions, legal requirements or casino hotel operations change. The current version and revision date appear on this page. If any provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary, and the remaining provisions continue.